Legal Agreement

Terms of Service

Understanding your rights and responsibilities when engaging Ketryon for consultancy services.

Last updated: January 2026

1. Acceptance of Terms

By engaging Ketryon for consultancy services, you accept and agree to be bound by these terms and conditions. These terms apply to all consultancy services, including but not limited to web development, mobile app development, software consulting, and technical advisory services.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

These general terms are supplemented by any specific terms agreed upon in individual project proposals or statements of work, which shall take precedence in case of conflict.

2. Services Description

Ketryon provides professional consultancy services including:

Web Application Development: Custom web applications, SaaS platforms, dashboards, and client portals
Mobile App Development: iOS and Android applications using modern frameworks
Technical Consulting: Architecture reviews, technology selection, and strategic technical guidance
UI/UX Design: User interface design and user experience consulting
Integration Services: API development, third-party integrations, and automation
Ongoing Support: Maintenance, updates, and technical support for delivered solutions

Specific deliverables, timelines, and scope will be defined in individual project proposals or statements of work agreed upon before project commencement.

3. Engagement Process

Our typical engagement process includes:

Discovery & Proposal

Initial consultation to understand your requirements and goals
Written proposal outlining scope, deliverables, timeline, and pricing
Proposal acceptance required before work commences

Project Execution

Regular progress updates and communication throughout the project
Milestone-based delivery with review periods
Change requests handled through a formal change order process

Delivery & Handover

Final delivery of all agreed deliverables
Documentation and knowledge transfer as specified
Post-launch support period as agreed in the proposal

4. Client Responsibilities

To ensure successful project delivery, you agree to:

Provide timely access to necessary information, resources, and personnel
Respond to requests for feedback, approvals, and decisions within agreed timeframes
Designate a primary point of contact with authority to make project decisions
Provide accurate and complete information about your requirements and business needs
Review and approve deliverables within the agreed review periods
Ensure you have the rights to provide any materials, content, or data shared with us
Make payments according to the agreed payment schedule

Important: Delays caused by late client responses, incomplete information, or scope changes may affect project timelines and costs. We will communicate any such impacts promptly.

5. Fees and Payment

Pricing

Project fees will be specified in the project proposal
We may offer fixed-price projects or time-and-materials billing depending on project nature
All prices are quoted in the currency specified in the proposal (typically SEK or EUR)
Swedish VAT (moms) will be added where applicable

Payment Terms

Payment schedule will be defined in the project proposal (typically milestone-based or monthly invoicing)
Invoices are due within 30 days of issue unless otherwise agreed
An initial deposit may be required before work commences
Late payments may incur interest charges as permitted under Swedish law

Additional Costs

Third-party services, licenses, or hosting costs are typically the client's responsibility unless otherwise agreed
Work outside the agreed scope will be quoted separately
Travel expenses, if required, will be billed at cost

6. Intellectual Property

Client Materials

You retain all rights to materials, content, and data you provide to us. You grant us a limited license to use such materials solely for the purpose of delivering the agreed services.

Project Deliverables

Upon full payment, you receive ownership of the custom code and deliverables created specifically for your project, unless otherwise specified in the project proposal. This includes:

Custom application code developed for your project
Custom designs and visual assets created for you
Project documentation and specifications

Retained Rights

We retain rights to:

Pre-existing code, tools, and frameworks we bring to the project
General knowledge, skills, and techniques learned during the engagement
Open-source components used in the project (governed by their respective licenses)
The right to use anonymized project information in our portfolio (with your consent)

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement:

We will not disclose your business information, trade secrets, or project details to third parties without your consent
Confidential information will only be used for the purpose of delivering the agreed services
We may engage subcontractors who will be bound by equivalent confidentiality obligations
Confidentiality obligations survive the termination of our engagement

Standard exceptions apply for information that is publicly available, independently developed, or required to be disclosed by law.

8. Warranties and Guarantees

Our Commitments

We will perform services with reasonable skill and care
Deliverables will substantially conform to agreed specifications
We will address defects in our work reported within the warranty period specified in the proposal (typically 30-90 days post-delivery)

Limitations

Warranties do not cover issues arising from client modifications, misuse, or third-party services
We do not guarantee specific business outcomes, revenue, or user adoption
Third-party components are provided under their respective warranties

9. Limitation of Liability

To the maximum extent permitted by Swedish law:

Our total liability for any claims arising from the engagement shall not exceed the total fees paid by you for the specific project giving rise to the claim
We are not liable for indirect, incidental, special, consequential, or punitive damages
We are not liable for lost profits, lost revenue, lost data, or business interruption
Liability for personal injury or fraud is not limited

You agree to maintain appropriate insurance for your business and to back up your data regularly.

10. Termination

Termination by Either Party

Either party may terminate the engagement with 14 days written notice
We may terminate immediately if payment is more than 30 days overdue
Either party may terminate immediately for material breach that remains uncured after 14 days notice

Effect of Termination

You will pay for all work completed up to the termination date
Upon payment, you receive ownership of completed deliverables as per section 6
We will provide reasonable assistance in transitioning to another provider
Confidentiality and limitation of liability provisions survive termination

11. Data Protection

We process personal data in accordance with GDPR and Swedish data protection law. For projects involving personal data:

We will process personal data only as necessary to perform the agreed services
We implement appropriate technical and organizational security measures
We will assist you in meeting your GDPR obligations where relevant
A separate Data Processing Agreement may be required for projects involving significant personal data processing

For more details, please see our Privacy Policy.

12. Governing Law and Disputes

These terms are governed by the laws of Sweden.

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached within 30 days, either party may refer the dispute to:

Mediation through a mutually agreed mediator, or
The competent courts of Sweden (Eskilstuna District Court for first instance)

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website with an updated "Last updated" date.

For ongoing engagements, significant changes will be communicated directly and will not apply retroactively to existing project agreements without mutual written consent.

We encourage you to review these terms periodically for any changes.

Contact Us

If you have questions about these terms or would like to discuss a project, please contact us:

Email: kenny@ketryon.com

Book a Call: cal.com/ketryon/30min

Location: Eskilstuna, Sweden